Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  MUSTANG DARK HORSE STEERING WHEEL KIT

                  MUSTANG DARK HORSE STEERING WHEEL KIT

                  SKU: M3600M

                  $540.00

                  Shipping: Ships by Apr 3
                  Pickup: Free at Dealer
                  Add to Cart
                  2022-2025 BRONCO RAPTOR CARBON FIBER APPEARANCE KIT-GLOSS

                  2022-2025 BRONCO RAPTOR CARBON FIBER APPEARANCE KIT-GLOSS

                  SKU: M16600KBG

                  $13,295.00

                  Shipping: Ships by Apr 3
                  Pickup: Free at Dealer
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                  2024-2025 FORD PERFORMANCE MUSTANG HIGH WING OUTDOOR COVER

                  2024-2025 FORD PERFORMANCE MUSTANG HIGH WING OUTDOOR COVER

                  SKU: M19412S6TH

                  $625.00

                  Shipping: Ships by Apr 3
                  Pickup: Free at Dealer
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                  2024-2025 MUSTANG FORD PERFORMANCE LOGO RECARO SEAT SET

                  2024-2025 MUSTANG FORD PERFORMANCE LOGO RECARO SEAT SET

                  SKU: M63660005MG

                  $4,950.00

                  Shipping: Ships by Apr 3
                  Pickup: Free at Dealer
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                  Bronco 2021-2023 Sasquatch Fender Flare Kit

                  Bronco 2021-2023 Sasquatch Fender Flare Kit

                  SKU: M9164BFK

                  $555.00

                  Pickup Required
                  Pickup: Free at Dealer
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