Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  1. Performance Parts/
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                  Mustang 2005-2014 Tubular Rear Lower Control Arm Kit - Urethane Bushings

                  Mustang 2005-2014 Tubular Rear Lower Control Arm Kit - Urethane Bushings

                  SKU: M5649R1

                  $240.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  Hub Kit with ARP Studs

                  Hub Kit with ARP Studs

                  SKU: M1104A

                  $430.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Mustang 2015-2023 Rear Wheel Hub Kit with ARP Studs

                  Mustang 2015-2023 Rear Wheel Hub Kit with ARP Studs

                  SKU: M1104B

                  $450.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  Mustang 2015-2024 Front Wheel Hub Kit with APR Studs

                  Mustang 2015-2024 Front Wheel Hub Kit with APR Studs

                  SKU: M1104AB

                  $415.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  Mustang GT 2005-2014 Strut Tower Brace

                  Mustang GT 2005-2014 Strut Tower Brace

                  SKU: M20201S197

                  $235.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  Mustang 2005-2010 Front Lower Control Arm Upgrade Kit

                  Mustang 2005-2010 Front Lower Control Arm Upgrade Kit

                  SKU: M3075E

                  $470.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  Mustang 2015-2020 Performance Pack Front Control Arm Kit

                  Mustang 2015-2020 Performance Pack Front Control Arm Kit

                  SKU: M3075F

                  $400.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  1
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