Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Mustang 2015-2020 Performance Pack Front Control Arm Kit

Mustang 2015-2020 Performance Pack Front Control Arm Kit

SKU: M3075F

$400.00

Shipping: More inventory coming soon

Pickup: Free at Dealer

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Mustang 1999-2004 Kit Car IRS Hub

Mustang 1999-2004 Kit Car IRS Hub

SKU: M1109A

$255.00

Shipping: Ships by Apr 24

Pickup: Free at Dealer

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2021-2025 BRONCO 17" x 8.0" MATTE BLACK MACHINED SINGLE WHEEL

2021-2025 BRONCO 17" x 8.0" MATTE BLACK MACHINED SINGLE WHEEL

SKU: M1007P1780MBM

$345.00

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Mustang Shelby GT500 2007-2014 Springs

Mustang Shelby GT500 2007-2014 Springs

SKU: M5300L

$325.00

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Pickup: Free at Dealer

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Mustang GT 2005-2014 Coupe Street Lowering Springs

Mustang GT 2005-2014 Coupe Street Lowering Springs

SKU: M5300KA

$300.00

Shipping: Ships by Apr 24

Pickup: Free at Dealer

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