Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  1. Performance Parts/
                  2. Chassis

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                  Chassis

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                  Mustang 2015-2023 Performance Pack 6-Piston Front Brake Kit

                  Mustang 2015-2023 Performance Pack 6-Piston Front Brake Kit

                  SKU: M2300V

                  $1,960.00

                  Pickup Required
                  Pickup: Free at Dealer
                  F-150 2015-2023 22" Sinister Bronze Wheel Kit

                  F-150 2015-2023 22" Sinister Bronze Wheel Kit

                  SKU: M1007KS2295SB

                  $1,950.00

                  Pickup Required
                  Pickup: Free at Dealer
                  2021-2025 BRONCO BEADLOCK TRIM RING KIT - GRAY

                  2021-2025 BRONCO BEADLOCK TRIM RING KIT - GRAY

                  SKU: M1021KBLG

                  $995.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  Mustang 2005-2014 Coupe Dynamic Strut/Shock Kit

                  Mustang 2005-2014 Coupe Dynamic Strut/Shock Kit

                  SKU: M18000A

                  $785.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  MUSTANG GT 2015-2023 19" x 9" & 19" x 9.5" PERFORMANCE PACK WHEEL SET WITH TPMS KIT - MATTE BLACK

                  MUSTANG GT 2015-2023 19" x 9" & 19" x 9.5" PERFORMANCE PACK WHEEL SET WITH TPMS KIT - MATTE BLACK

                  SKU: M1007KM19XB

                  $1,655.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Bronco 2021-2023 Machined Face 17" x 8.0" Wheel Kit

                  Bronco 2021-2023 Machined Face 17" x 8.0" Wheel Kit

                  SKU: M1007KP1780MBM

                  $1,585.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Mustang 2015-2023 Bullitt™ Brake Kit

                  Mustang 2015-2023 Bullitt™ Brake Kit

                  SKU: M2300BUL

                  $2,940.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Mustang 2015-2023 Performance GT350R Brake Kit

                  Mustang 2015-2023 Performance GT350R Brake Kit

                  SKU: M2300Y

                  $5,710.00

                  Pickup Required
                  Pickup: Free at Dealer
                  MUSTANG GT350R STEERING WHEEL

                  MUSTANG GT350R STEERING WHEEL

                  SKU: M3600M350RA

                  $695.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  12

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