Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

close Search anytime by typing
    Popular on Ford.com
    • Electric Vehicles
    • Ranger
    • Explorer
    How do I...
    • Pay my bill
    • Update my SYNC
    • Replace a Part
    Skip To Content Ford Home Page
    Cart

        SUVs & Cars

        Capable, convenient, and versatile.

        See the Ford Family of SUVs & Cars
        • 2024 Ford Mustang® EcoBoost® Fastback in Shadow Black
          Mustang®
          1 
        • 2025 Ford Escape® ST Line Elite in Space Silver Metallic
          Escape®
          1 
          Hybrid Available Hybrid Available
        • 2024 Ford Bronco Sport® Badlands® in Shadow Black
          Bronco Sport®
          1 
        • 2024 Ford Bronco® Outer Banks in Race Red
          Bronco®
          1 
        • 2025 Ford Explorer® ST in Vapor Blue Metallic
          Explorer®
          1 
        • 2024 Ford Edge® ST in Carbonized Gray
          Edge®
          1 
        • 2024 Ford Mustang Mach-E® in Grabber Blue
          Mustang Mach-E®
          1 
          All Electric All Electric
        • 2024 Ford Expedition Limited with Stealth Package in Oxford White
          Expedition®
          1 

        Trucks & Vans

        Hauling, towing, and off-roading.

        See the Ford Family of Trucks
        • 2024 Ford Maverick® XLT in Carbonized Gray
          Maverick®
          1 
          Hybrid Available Hybrid Available
        • 2024 Ford Ranger® LARIAT with Sport Appearance Package and FX4 Package in Carbonized Gray
          Ranger®
          1 
        • 2024 Ford F-150® Platinum® shown in Iconic Silver
          F-150®
          1 
          Hybrid Available Hybrid Available
        • 2024 Ford Super Duty® F-250® Lariat Crew Cab 4x4 in Antimatter Blue
          Super Duty®
          1 
        • 2025 Ford E-Transit™ Commercial Van side profile angle shown
          E-Transit™
          1 
          All Electric All Electric
        • 2024 Ford F-150 Lightning® Platinum in Antimatter Blue
          F-150 Lightning®
          1 
          All Electric All Electric
        • 2024 Ford Transit® Passenger Van XL Van in Race Red
          Transit®
          1 

        Electric & Hybrid

        Learn More
        • 2024 Ford Mustang Mach-E® in Grabber Blue
          Mustang Mach-E®
          1 
          All Electric All Electric
        • 2024 Ford F-150 Lightning® Platinum in Antimatter Blue
          F-150 Lightning®
          1 
          All Electric All Electric
        • 2025 Ford E-Transit™ Commercial Van side profile angle shown
          E-Transit™
          1 
          All Electric All Electric
        • 2024 Ford Maverick® XLT in Carbonized Gray
          Maverick®
          1 
          Hybrid Available Hybrid Available
        • 2024 Ford F-150® Platinum® shown in Iconic Silver
          F-150®
          1 
          Hybrid Available Hybrid Available
        • 2025 Ford Escape® ST Line Elite in Space Silver Metallic
          Escape® ST-Line Elite Hybrid
          1 
          Hybrid Hybrid
        • 2025 Ford Escape® Plug-In Hybrid in Vapor Blue
          Escape® Plug-in Hybrid
          1 
          Plug-In Hybrid Plug-In Hybrid

        Performance Vehicles

        Motorsports, Parts & Clubs

        Check out the latest in Performance
        • 2025 Ford Explorer® ST in Vapor Blue Metallic
          Explorer® ST
          1 
        • 2024 Ford Bronco® Raptor® in Shelter Green
          Bronco® Raptor®
          1 
        • 2024 Ford F-150® Raptor® in Rapid Red
          F-150® Raptor®
          1 
        • 2024 Ford F-150® Raptor R™
          F-150® Raptor R™
        • 2024 Ranger® Raptor® in Shelter Green
          Ranger® Raptor®
          1 
        • Mustang GTD
          Mustang® GTD
        • Ford Mustang Dark Horse R
          Ford Mustang® Dark Horse™ R
          Not Street Legal
        • Ford Mustang GT3
          Ford Mustang® GT3
          Not Street Legal
        • Ford Mustang GT4
          Ford Mustang® GT4
          Not Street Legal
        • Ford GT Mk IV
          Ford GT Mk IV
          Not Street Legal

        Commercial Vehicles

        Ford Pro offers the tools, software and service to keep your business on track and crews on the road.

        Learn more about Ford Pro
        • 2026 Ford E-Series Stripped Chassis
          E-Series Stripped Chassis
          1 
        • 2025 Ford F-Series Stripped Chassis
          F-Stripped Chassis
          1 
        • 2026 Ford E-Series Cutaway E-350 SRW
          E-Series Cutaway
          1 
        • 2024 Ford Transit® Chassis Cab shown in Oxford White
          Transit® CC-CA
          1 
        • 2024 Ford Transit® Cargo Van in Oxford White
          Transit®
          1 
        • 2024 Ford Super Duty® F-250® XL in Oxford White
          Super Duty®
          1 
        • 2024 Ford Super Duty® Chassis Cab F-450® XLT model shown
          Chassis Cab
          1 
        • 2025 Ford E-Transit™ Commercial Van side profile angle shown
          E-Transit™
          1 
          All Electric All Electric
        • 2026 Ford F-650 Gas Straight Frame in Oxford White
          F-650 - F-750
          1 

        Future Vehicles

        Moving ahead to move you.

        See what’s in the Future at Ford
        • Mustang GTD
          Mustang® GTD
        Ford BlueCruise
        Connected Services
        Software Updates
        FordPass
        Electrification
        • Build & Price
        • Search Inventory
        • Locate Dealer
        • Merchandise
        • Special Offers
        • Certified Used
        • EV Chargers
        • Parts
        • Ford Credit
        • Financing Options
        • Pre-Qualify

        Shop by Category Shop All Categories Go to Support Home Shop by Categories Go to Service & Maintenance Home Shop by Categories Find Your Vehicle Shop by Categories Go to Technology Home
        • Exterior
        • Ford Performance Parts
        • Electronics
        • Bed Products
        • Interior
        • Wheels
        • Cargo
        • Floor Mats
        • Warranty
        • EV Support
        • Roadside Assistance
        • Collision Assistance
        • Schedule Service
        • Maintenance Schedule
        • Mobile Service
        • Pickup & Delivery
        • Ford Protect Service Plans
        • Owner’s Manual
        • Help Articles
        • Towing Resources
        • FordPass App
        • Connected Services
        • Software Updates
        Shop by Popular
        • Floor Mats
        • Tonneau Cover
        • Bed Cover
        • Splash Guards
        • Comfort & Convenience
        Shop by Vehicle
        • Bronco
        • Maverick
        • F-150
        • Mustang
        • Support Home
        • Recalls
        • Contact Us

        Shop by Category Shop All Categories Go to Support Home Shop by Categories Go to Service & Maintenance Home Shop by Categories Find Your Vehicle Shop by Categories Go to Technology Home
        • Exterior
        • Ford Performance Parts
        • Electronics
        • Bed Products
        • Interior
        • Wheels
        • Cargo
        • Floor Mats
        • Warranty
        • EV Support
        • Roadside Assistance
        • Collision Assistance
        • Schedule Service
        • Maintenance Schedule
        • Mobile Service
        • Pickup & Delivery
        • Ford Protect Service Plans
        • Owner’s Manual
        • Help Articles
        • Towing Resources
        • FordPass App
        • Connected Services
        • Software Updates
        Shop by Popular
        • Floor Mats
        • Tonneau Cover
        • Bed Cover
        • Splash Guards
        • Comfort & Convenience
        Shop by Vehicle
        • Bronco
        • Maverick
        • F-150
        • Mustang
      • SignIn

        Get more with a Ford Account

        Sign in for easier vehicle and accessories shopping, order tracking or to manage your vehicle.

        • Sign In
        • Create Account
        • {firstName}'s Account
        • Check Order Status
        • Check Order Status
        • Vehicle Dashboard
        • Orders
        • Payment Center
        • FordPass Rewards
        • Saved Items
        • Sign Out
      Ford Home Page
      • Recent Searches
          Suggested Searches
            Search History
            • SignIn

              Get more with a Ford Account

              Sign in for easier vehicle and accessories shopping, order tracking or to manage your vehicle.

              • Sign In
              • Create Account
              • {firstName}'s Account
              • Check Order Status
              • Check Order Status
              • Vehicle Dashboard
              • Orders
              • Payment Center
              • FordPass Rewards
              • Saved Items
              • Sign Out
            • cart full
          • Recent Searches
              Suggested Searches
                Search History
                close

                Please choose a language

                • English
                • Spanish

                • Lightning®
                • Bronco®
                • Maverick®
                  • Lightning®
                  • Bronco®
                  • Maverick®

                  All Vehicles

                  • SUVs & Crossovers
                  • Trucks & Vans
                  • Cars
                  • Electrified
                  • Commercial Vehicles
                  • Future Vehicles
                  • Certified Used
                  • All Vehicles
                  • Performance Vehicles
                  • Awards

                  Shop

                  • Build & Price
                  • Search Inventory
                  • Get a Quote
                  • Trade-In Value
                  • Get a Brochure
                  • Compare Vehicles
                  • Get Updates
                  • Accessories Store
                  • Ford Merchandise
                  • Accessibility Program

                  Finance

                  • Ford Credit Home
                  • Why Ford Credit
                  • Finance Options
                  • Payment Calculator
                  • Credit Education
                  • Customer Support
                  • Qualify for Financing
                  • Ford Credit Account
                  • Ford Insure
                  • Ford Interest Advantage
                  • Investor Center

                  Support

                  • Support Home
                  • Service and Maintenance
                  • Locate a Dealer
                  • Owner Vehicle Dashboard Log In
                  • Vehicle Health Report
                  • FordPass Rewards
                  • Warranty & Owner Manuals
                  • California Consumer Notice
                  • Disconnect Remote Vehicle Access
                  • Recalls
                  • Contact Us
                  • Return Policy
                  • Accessories Warranty
                  • Accessories FAQS
                  • Terms and Conditions
                  • Make a Return

                  Experience Ford

                  • Corporate
                  • Careers
                  • Investors
                  • Company News
                  • About Ford
                  • Ford Pro
                  • Racing
                  • Warriors in Pink
                  • Ford Philanthropy
                  • SYNC
                  • Connected Navigation
                  • Ford Pass
                  • Ford Co-Pilot360 Technology
                  • Owner Benefits
                  • Going Electric
                  • Ford Heritage Vault
                  • Get Updates

                  Follow Ford

                  • Facebook
                  • Twitter
                  • Youtube
                  • Instagram
                  • Threads
                  • TikTok
                  • © 2025 Ford Motor Company
                  • © 2025 Ford Motor Company
                  • Site Map
                  • |
                    Site Feedback
                  • |
                    Glossary
                  • |
                    Contact Us
                  • |
                    Accessibility
                  • |
                    Terms & Conditions
                  • |
                    Privacy Notice
                  • |
                    Cookie Settings
                  • |
                    Your Privacy Choices
                  • |
                    Interest Based Ads
                  • |
                    Third-Party Trademarks

                  Choose exact fit for:

                  1. Performance Parts/
                  2. Chassis/
                  3. Shocks / Adj Suspension

                  Shocks / Adj Suspension

                  Choose exact fit for:

                  Choose exact fit for:

                  FilterChecked

                  $101 - $200

                  (2)

                  FilterUnchecked

                  $201 - $500

                  (1)

                  FilterUnchecked

                  $501 - Above

                  (1)

                  Single Service Rear Shock M-18000-A

                  Single Service Rear Shock M-18000-A

                  SKU: M18001AR1

                  $200.00

                  Shipping: Ships by Apr 16
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2005-2014 Front Strut Mount Upgrade

                  Mustang 2005-2014 Front Strut Mount Upgrade

                  SKU: M18183C

                  $175.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  1
                  1 - 2 of 2 results
                  2 results

                  price Range:

                  $101 - $200
                  Clear all