Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  3. Wheel Locks / Lug Nuts

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                  4 results
                  Mustang 2015-2024 Open Back Lug Nut Kit

                  Mustang 2015-2024 Open Back Lug Nut Kit

                  SKU: M1012N

                  $15.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang M14 x 1.5 Black Lug Nut Wheel Kit

                  Mustang M14 x 1.5 Black Lug Nut Wheel Kit

                  SKU: M1012MB

                  $55.00

                  Shipping: Ships by March 16
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang M14 x1.5 Black Lug Nut Vehicle Kit

                  Mustang M14 x1.5 Black Lug Nut Vehicle Kit

                  SKU: M1012KMB

                  $195.00

                  Shipping: Ships by March 16
                  Pickup: Free at Dealer
                  Add to Cart
                  M14 X 1.5 BLACK SECURITY LUG NUT KIT OF 4

                  M14 X 1.5 BLACK SECURITY LUG NUT KIT OF 4

                  SKU: M1A043A

                  $65.00

                  Shipping: Ships by March 16
                  Pickup: Free at Dealer
                  Add to Cart
                  1
                  1 - 4 of 4 results