Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  GT4 CV BOOT LH

                  GT4 CV BOOT LH

                  SKU: M3A331GT4A

                  $175.00

                  Shipping: Ships by Nov. 18
                  Pickup: Free at Dealer
                  GT4 CV BOOT RH

                  GT4 CV BOOT RH

                  SKU: M3A331GT4B

                  $175.00

                  Shipping: Ships by Nov. 18
                  Pickup: Free at Dealer
                  GT500 LH INNER HALF SHAFT SEAL

                  GT500 LH INNER HALF SHAFT SEAL

                  SKU: M3A331GT500A

                  $175.00

                  Shipping: Ships by Nov. 18
                  Pickup: Free at Dealer
                  UNIVERSAL PINION NUT

                  UNIVERSAL PINION NUT

                  SKU: M4213A

                  $150.00

                  Shipping: Ships by Nov. 18
                  Pickup: Free at Dealer
                  9-INCH "DAYTONA" PINION BEARING RETAINER

                  9-INCH "DAYTONA" PINION BEARING RETAINER

                  SKU: M4614B

                  $135.00

                  Shipping: Ships by Nov. 18
                  Pickup: Free at Dealer
                  2015-2023 MUSTANG EXTENDED ARP WHEEL STUD KIT

                  2015-2023 MUSTANG EXTENDED ARP WHEEL STUD KIT

                  SKU: M1107C

                  $195.00

                  Shipping: Ships by Nov. 18
                  Pickup: Free at Dealer
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