Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 1985-2000 T-5 Rebuild Kit

                  Mustang 1985-2000 T-5 Rebuild Kit

                  SKU: M7000A

                  $705.00

                  Shipping: Ships by Apr 24
                  Pickup: Free at Dealer
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                  Mustang GT 2011-2014 One-Piece Driveshaft

                  Mustang GT 2011-2014 One-Piece Driveshaft

                  SKU: M4602MGTM

                  $880.00

                  Shipping: Ships by Apr 24
                  Pickup: Free at Dealer
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                  HD ALUMINUM DRIVESHAFT ASSEMBLY

                  HD ALUMINUM DRIVESHAFT ASSEMBLY

                  SKU: M4602GA

                  $605.00

                  Shipping: Ships by Apr 24
                  Pickup: Free at Dealer
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                  BRONCO M220 REAR AXLE ASSEMBLY 4.88 RATIO W/ELECTRONIC LOCKING DIFFERENTIAL

                  BRONCO M220 REAR AXLE ASSEMBLY 4.88 RATIO W/ELECTRONIC LOCKING DIFFERENTIAL

                  SKU: M4000488B

                  $2,950.00

                  Shipping: Ships by Apr 24
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                  Mustang GT Super 8.8 Torsen Differential

                  Mustang GT Super 8.8 Torsen Differential

                  SKU: M4204MT

                  $750.00

                  Shipping: Ships by Apr 24
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                  Mustang GT350R Half Shaft Kit

                  Mustang GT350R Half Shaft Kit

                  SKU: M4130M8S

                  $510.00

                  Shipping: Ships by Apr 24
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