Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  1. Performance Parts/
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                  Mustang 2015-2021 Bullitt White Shift Knob

                  Mustang 2015-2021 Bullitt White Shift Knob

                  SKU: M7213M8B

                  $145.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  Mustang GT350 2015-2019 Ford Performance White 6-Speed Shift Knob

                  Mustang GT350 2015-2019 Ford Performance White 6-Speed Shift Knob

                  SKU: M7213M8SW

                  $105.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  Focus-ST 6 Speed Black Carbon Fiber Shift Knob

                  Focus-ST 6 Speed Black Carbon Fiber Shift Knob

                  SKU: M7213FSTCF

                  $115.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  Ford Performance Shift Knob 6-Speed

                  Ford Performance Shift Knob 6-Speed

                  SKU: M7213M8A

                  $110.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  Mustang GT350 2015-2019 Ford Performance Black 6-Speed Shift Knob

                  Mustang GT350 2015-2019 Ford Performance Black 6-Speed Shift Knob

                  SKU: M7213M8SB

                  $105.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  Mustang Carbon Fiber Shift Knob

                  Mustang Carbon Fiber Shift Knob

                  SKU: M7213MCF

                  $115.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  Focus-RS 2016-2018 Carbon Fiber 6 Speed Gear Shift Knob

                  Focus-RS 2016-2018 Carbon Fiber 6 Speed Gear Shift Knob

                  SKU: M7213FRSCF

                  $135.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  Ford Racing Shift Knob 6-Speed

                  Ford Racing Shift Knob 6-Speed

                  SKU: M7213M8

                  $105.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
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