Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Mustang 2010-2014 Ford Performance Dash Gauge Pod

Mustang 2010-2014 Ford Performance Dash Gauge Pod

SKU: M6304GPODA

$225.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

Mustang SVT 2007-2014 4V Ignition Coil Set

Mustang SVT 2007-2014 4V Ignition Coil Set

SKU: M120294V

$345.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

Mustang 2015-2017 Coyote Engine Manual Transmission Upfit Kit

Mustang 2015-2017 Coyote Engine Manual Transmission Upfit Kit

SKU: M12000M50

$350.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

Mustang 2005-2014 52 LB/HR Fuel Injector Set

Mustang 2005-2014 52 LB/HR Fuel Injector Set

SKU: M9593MU52

$380.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

Mustang 2008-2010 4.6/5.4L Ignition Coil Set

Mustang 2008-2010 4.6/5.4L Ignition Coil Set

SKU: M120293V

$370.00

Shipping: More inventory coming soon

Pickup: Free at Dealer

PROCAL3 Service Park Replacement Dongle

PROCAL3 Service Park Replacement Dongle

SKU: CMCANELOPEB

$265.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

Mustang 1996-2021 5.0L Coyote and Modular Engines High-Torque Mini Starter

Mustang 1996-2021 5.0L Coyote and Modular Engines High-Torque Mini Starter

SKU: M11000C50

$320.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

Mustang 2018-2020 Ford Performance 47 LB/HR Fuel Injector Set

Mustang 2018-2020 Ford Performance 47 LB/HR Fuel Injector Set

SKU: M9593G302

$420.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

Mustang 2015 Coyote Auto Trans Engine Harness

Mustang 2015 Coyote Auto Trans Engine Harness

SKU: M12508M50A

$275.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

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