Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  FORD PERFORMANCE 47 LB/HR FUEL INJECTOR SET

                  FORD PERFORMANCE 47 LB/HR FUEL INJECTOR SET

                  SKU: M9593LU47

                  $510.00

                  Shipping: Ships by Nov. 25
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                  60 LB/HR FUEL INJECTOR SET

                  60 LB/HR FUEL INJECTOR SET

                  SKU: M9593LU60

                  $705.00

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                  2005-2009 MUSTANG GT DUAL FUEL PUMP KIT

                  2005-2009 MUSTANG GT DUAL FUEL PUMP KIT

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                  80 LB/HR FUEL INJECTOR SET

                  80 LB/HR FUEL INJECTOR SET

                  SKU: M9593LU80

                  $705.00

                  Shipping: Ships by Nov. 25
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