Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  WIRE DIVIDERS: FORD LOGO: BLUE 4 TO 3 TO 2 WIRE

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                  $22.00

                  Shipping: Ships by Apr 21
                  Pickup: Free at Dealer
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                  Mustang 2011-2017 5.0L Coyote Cold Spark Plug Set

                  Mustang 2011-2017 5.0L Coyote Cold Spark Plug Set

                  SKU: M12405M50

                  $35.00

                  Shipping: Ships by Apr 21
                  Pickup: Free at Dealer
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                  F150 2021 PERFORMANCE 5.0L VDE COYOTE COLD SPARK PLUG SET

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                  SKU: M1240550VDE

                  $140.00

                  Shipping: More inventory coming soon
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                  SKU: M12508M50A

                  $275.00

                  Shipping: More inventory coming soon
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                  Mustang 1979-1995 Ford Racing 9mm Spark Plug Wire Set

                  Mustang 1979-1995 Ford Racing 9mm Spark Plug Wire Set

                  SKU: M12259C301

                  $65.00

                  Shipping: Ships by Apr 21
                  Pickup: Free at Dealer
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                  Mustang 2021 GEN 3 Coyote Control Pack for 2021 10R80 Transmission

                  Mustang 2021 GEN 3 Coyote Control Pack for 2021 10R80 Transmission

                  SKU: M6017M50BAA

                  $2,650.00

                  Shipping: Ships by Apr 21
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                  Mustang 1964-1973 Ford Racing 9mm Spark Plug Wire Sets

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                  Shipping: Ships by Apr 21
                  Pickup: Free at Dealer
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                  7.3L ENGINE CONTROL PACK 10R80 AUTO TRANS

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                  $2,750.00

                  Shipping: More inventory coming soon
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                  Mustang 1964-1973 Ford Racing 9mm Spark Plug Wire Set

                  Mustang 1964-1973 Ford Racing 9mm Spark Plug Wire Set

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                  $65.00

                  Shipping: Ships by Apr 21
                  Pickup: Free at Dealer
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