Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2011-2017 5.0L Coyote Flywheel Bolt Kit

                  Mustang 2011-2017 5.0L Coyote Flywheel Bolt Kit

                  SKU: M6379C

                  $20.00

                  Shipping: Ships by Dec. 29
                  Pickup: Free at Dealer
                  Mustang 2011-2019 5.0L Coyote Automatic Transmission Flexplate and Bolts

                  Mustang 2011-2019 5.0L Coyote Automatic Transmission Flexplate and Bolts

                  SKU: M6375A50C

                  $90.00

                  Shipping: Ships by Dec. 29
                  Pickup: Free at Dealer
                  Mustang 1996-2017 Flywheel Lightweight Billet 8 Bolt Modular-Coyote

                  Mustang 1996-2017 Flywheel Lightweight Billet 8 Bolt Modular-Coyote

                  SKU: M6375M50

                  $405.00

                  Shipping: Ships by Dec. 29
                  Pickup: Free at Dealer
                  Mustang 5.0L Coyote/7.3L Gas Automatic Transmission Flexplate Bolts

                  Mustang 5.0L Coyote/7.3L Gas Automatic Transmission Flexplate Bolts

                  SKU: M6379M50A

                  $35.00

                  Shipping: Ships by Dec. 29
                  Pickup: Free at Dealer
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