Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  X2347D Street Cruiser-Dressed Crate Engine with x2 Heads - Rear Sump Pan

                  X2347D Street Cruiser-Dressed Crate Engine with x2 Heads - Rear Sump Pan

                  SKU: M6007X2347DR

                  $13,500.00

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                  575 HP Boss Crate Engine Front Sump Pan

                  575 HP Boss Crate Engine Front Sump Pan

                  SKU: M6007Z460FFT

                  $13,750.00

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                  D347SR Spec Engine Kit - 11/32" Valve Kit

                  D347SR Spec Engine Kit - 11/32" Valve Kit

                  SKU: M9000D347SRKIT

                  $7,850.00

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