Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Mustang 1979-2004 V8 HD Throw-out Bearing

Mustang 1979-2004 V8 HD Throw-out Bearing

SKU: M7548A

$85.00

Shipping: Ships by Dec. 30

Pickup: Free at Dealer

Mustang 1996-2004 Clutch Release Lever

Mustang 1996-2004 Clutch Release Lever

SKU: M7515A

$95.00

Shipping: Ships by Dec. 30

Pickup: Free at Dealer

Mustang 1979-2004 V6 and V8 Topside Clutch Adjuster

Mustang 1979-2004 V6 and V8 Topside Clutch Adjuster

SKU: M7554A

$85.00

Shipping: Ships by Dec. 30

Pickup: Free at Dealer

Mustang 1985-2014 8.8" Ring and Pinion Installation Kit

Mustang 1985-2014 8.8" Ring and Pinion Installation Kit

SKU: M4210A

$60.00

Shipping: Ships by Dec. 30

Pickup: Free at Dealer

Mustang 1979-1995 Ford Racing 9mm Spark Plug Wire Set

Mustang 1979-1995 Ford Racing 9mm Spark Plug Wire Set

SKU: M12259R301

$65.00

Shipping: Ships by Dec. 30

Pickup: Free at Dealer

Mustang 1996-2010 A/C Eliminator Kit

Mustang 1996-2010 A/C Eliminator Kit

SKU: M19216D46

$80.00

Shipping: Ships by Dec. 30

Pickup: Free at Dealer

Mustang 1982-2004 V8 Double-Hook Clutch Quadrant

Mustang 1982-2004 V8 Double-Hook Clutch Quadrant

SKU: M7583A

$65.00

Shipping: Ships by Dec. 30

Pickup: Free at Dealer

10 - 16 of 16 results