Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Mustang 2015-2020 5.2L Coyote Lightweight Exhaust Valve

Mustang 2015-2020 5.2L Coyote Lightweight Exhaust Valve

SKU: M6505M52

$145.00

Shipping: Ships by Feb. 9

Pickup: Free at Dealer

Mustang 2013-2014 Boss 302R Head Changing Kit

Mustang 2013-2014 Boss 302R Head Changing Kit

SKU: M6067M50BR11

$195.00

Shipping: Ships by Feb. 9

Pickup: Free at Dealer

Ford Racing Shift Knob 6-Speed

Ford Racing Shift Knob 6-Speed

SKU: M7213M8

$105.00

Shipping: Ships by Feb. 9

Pickup: Free at Dealer

Mustang 1985-1993 A/C Eliminator Kit

Mustang 1985-1993 A/C Eliminator Kit

SKU: M8511A50

$105.00

Shipping: Ships by Feb. 9

Pickup: Free at Dealer

Mustang 2005-2008 3V Cold Spark Plug

Mustang 2005-2008 3V Cold Spark Plug

SKU: M124053V0A

$145.00

Shipping: Ships by Feb. 9

Pickup: Free at Dealer

Mustang 2011-2014 Boss 302R Head Changing Kit

Mustang 2011-2014 Boss 302R Head Changing Kit

SKU: M6067M50BR

$175.00

Shipping: Ships by Feb. 9

Pickup: Free at Dealer

Mustang 1996-2004 Ford Racing 9mm Spark Plug Wire Sets

Mustang 1996-2004 Ford Racing 9mm Spark Plug Wire Sets

SKU: M12259C464

$140.00

Shipping: Ships by Feb. 9

Pickup: Free at Dealer

Mustang 2018-2021 5.0/5.2L Coyote 12mm Long Head Bolt Kit

Mustang 2018-2021 5.0/5.2L Coyote 12mm Long Head Bolt Kit

SKU: M6067M501280

$135.00

Shipping: Ships by Feb. 9

Pickup: Free at Dealer

Mustang 2005-2011 Anti-Roll/Sway Bar Complete Hardware Kit

Mustang 2005-2011 Anti-Roll/Sway Bar Complete Hardware Kit

SKU: M5490HWC

$190.00

Shipping: Ships by Feb. 9

Pickup: Free at Dealer

...

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