Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Mustang GT 2011-2014 X-Pipe

Mustang GT 2011-2014 X-Pipe

SKU: M5251MGTA

$285.00

Shipping: Ships by Feb. 9

Pickup: Free at Dealer

PROCAL3 Service Park Replacement Dongle

PROCAL3 Service Park Replacement Dongle

SKU: CMCANELOPEB

$265.00

Shipping: Ships by Feb. 9

Pickup: Free at Dealer

Focus-ST 2013-2018 Calibration, Spark Plus and Cold Air Intake

Focus-ST 2013-2018 Calibration, Spark Plus and Cold Air Intake

SKU: M9603AFSTA

$425.00

Shipping: Ships by Feb. 9

Pickup: Free at Dealer

Mustang 2011-2020 5.0L Coyote Lash Adjuster Assembly Kit

Mustang 2011-2020 5.0L Coyote Lash Adjuster Assembly Kit

SKU: M6500M50

$375.00

Shipping: Ships by Feb. 9

Pickup: Free at Dealer

Mustang 2015-2017 2.3L EcoBoost Performance Calibration Kit

Mustang 2015-2017 2.3L EcoBoost Performance Calibration Kit

SKU: M9603M4

$500.00

Shipping: Ships by Feb. 9

Pickup: Free at Dealer

Ranger 2019 Air/Oil Separator

Ranger 2019 Air/Oil Separator

SKU: M6766R23

$275.00

Shipping: Ships by Feb. 9

Pickup: Free at Dealer

F-150 2015-2020 Fox Single Service Rear Damper

F-150 2015-2020 Fox Single Service Rear Damper

SKU: M18001F15AR

$220.00

Shipping: Ships by Feb. 9

Pickup: Free at Dealer

Ranger 2019-2023 Silver Skid Plate Kit

Ranger 2019-2023 Silver Skid Plate Kit

SKU: M5018RA

$315.00

Pickup Required

Pickup: Free at Dealer

BRONCO 17" X 8.5" METHOD SINGLE WHEEL - BRONZE

BRONCO 17" X 8.5" METHOD SINGLE WHEEL - BRONZE

SKU: M1007M1785BR

$480.00

Shipping: Ships by Feb. 9

Pickup: Free at Dealer

...

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