Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  BRONCO M220 REAR AXLE ASSEMBLY 5.38 RATIO W/ELECTRONIC LOCKING DIFFERENTIAL

                  BRONCO M220 REAR AXLE ASSEMBLY 5.38 RATIO W/ELECTRONIC LOCKING DIFFERENTIAL

                  SKU: M4000538B

                  $2,950.00

                  Shipping: Ships by Feb. 9
                  Pickup: Free at Dealer
                  Mustang 2018-2023 5.0L Cat-Back Touring Exhaust System with Carbon Fiber Tips

                  Mustang 2018-2023 5.0L Cat-Back Touring Exhaust System with Carbon Fiber Tips

                  SKU: M5200M8TFA

                  $2,475.00

                  Pickup Required
                  Pickup: Free at Dealer
                  X2347D Street Cruiser-Dressed Crate Engine with x2 Heads - Rear Sump Pan

                  X2347D Street Cruiser-Dressed Crate Engine with x2 Heads - Rear Sump Pan

                  SKU: M6007X2347DR

                  $14,250.00

                  Pickup Required
                  Pickup: Free at Dealer
                  2022-2025 BRONCO RAPTOR CARBON FIBER HOOD VENT-GLOSS

                  2022-2025 BRONCO RAPTOR CARBON FIBER HOOD VENT-GLOSS

                  SKU: M16628BG

                  $1,535.00

                  Shipping: Ships by Feb. 9
                  Pickup: Free at Dealer
                  Bronco 2021-2023 Off-Road Suspension 2" Lift Kit 2Dr

                  Bronco 2021-2023 Off-Road Suspension 2" Lift Kit 2Dr

                  SKU: M18000B1A

                  $2,100.00

                  Shipping: Ships by Feb. 9
                  Pickup: Free at Dealer
                  Mustang 2015-2023 2.3L EcoBoost Touring Muffler Kit with Chrome Tips

                  Mustang 2015-2023 2.3L EcoBoost Touring Muffler Kit with Chrome Tips

                  SKU: M5230M4TCA

                  $1,085.00

                  Shipping: Ships by Feb. 9
                  Pickup: Free at Dealer
                  Mustang GT 2015-2017 5.0L Touring Muffler Kit with Chrome Tips

                  Mustang GT 2015-2017 5.0L Touring Muffler Kit with Chrome Tips

                  SKU: M5230M8TC

                  $975.00

                  Shipping: Ships by Feb. 9
                  Pickup: Free at Dealer
                  2024-2025 MUSTANG 5.0L SPORT ACTIVE CAT-BACK - CHROME TIP

                  2024-2025 MUSTANG 5.0L SPORT ACTIVE CAT-BACK - CHROME TIP

                  SKU: M5200M5SC

                  $2,725.00

                  Shipping: Ships by Feb. 9
                  Pickup: Free at Dealer
                  BRONCO M210 FRONT DRIVE UNIT 4.88 RATIO

                  BRONCO M210 FRONT DRIVE UNIT 4.88 RATIO

                  SKU: M3002488BF

                  $2,950.00

                  Shipping: Ships by Feb. 9
                  Pickup: Free at Dealer
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