Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Mustang 2018-2020 10pack Ford Performance Decal

Mustang 2018-2020 10pack Ford Performance Decal

SKU: M1820FP

$15.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

Mustang 2015-2024 5.0L Black Fender Emblems/Badges - Pair

Mustang 2015-2024 5.0L Black Fender Emblems/Badges - Pair

SKU: M1447M50AB

$40.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

FORD LOGO FUEL PUMP BLOCKOFF PLATE: CHROME

SKU: 302290

$11.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

Mustang 1996-2010 4.6L Manual Flywheel Bolts

Mustang 1996-2010 4.6L Manual Flywheel Bolts

SKU: M6379B

$15.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

G.O.A.T Black/Chrome Badge

G.O.A.T Black/Chrome Badge

SKU: M1447GOAT

$35.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

Mustang 2015-2024 Pony Emblem Wheel Center Cap

Mustang 2015-2024 Pony Emblem Wheel Center Cap

SKU: M1096O

$35.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

Mustang 1979-1995 Distributor Hold-Down Clamp

Mustang 1979-1995 Distributor Hold-Down Clamp

SKU: M12270A302

$10.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

Mustang 1979-2014 Ford Performance Lug Nut Kit

Mustang 1979-2014 Ford Performance Lug Nut Kit

SKU: M1012A

$15.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

Mustang 2011-2017 5.0L Coyote Flywheel Bolt Kit

Mustang 2011-2017 5.0L Coyote Flywheel Bolt Kit

SKU: M6379C

$20.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

...

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