Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2015-2023 HP Performance Pack Matte Black 19x10.5" Front Wheel

                  Mustang 2015-2023 HP Performance Pack Matte Black 19x10.5" Front Wheel

                  SKU: M1007DC19105MB

                  $350.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  Mustang 2011-2014 Boss 302 Intake Manifold

                  Mustang 2011-2014 Boss 302 Intake Manifold

                  SKU: M9424M50BR

                  $300.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  Mustang 2018-2020 5.2L GEN 2 Water Pump Kit

                  Mustang 2018-2020 5.2L GEN 2 Water Pump Kit

                  SKU: M8501M52A

                  $255.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  Ranger RIGID® Ford Performance Hood Hinge-Mounted Off Road Light Kit

                  Ranger RIGID® Ford Performance Hood Hinge-Mounted Off Road Light Kit

                  SKU: M15200RHM

                  $430.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  RIGID® Off-Road Under Body/Rock White Light Kit

                  RIGID® Off-Road Under Body/Rock White Light Kit

                  SKU: M15200RUN

                  $415.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  Mustang 2015-2023 2.3L EcoBoost Crankshaft

                  Mustang 2015-2023 2.3L EcoBoost Crankshaft

                  SKU: M630323EB

                  $375.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  Mustang 2015-2023 HP Performance Pack Matte Black 19x11" Rear Wheel

                  Mustang 2015-2023 HP Performance Pack Matte Black 19x11" Rear Wheel

                  SKU: M1007DC1911MB

                  $360.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  Mustang Coupe 2015-2023 Ford Performance Car Cover

                  Mustang Coupe 2015-2023 Ford Performance Car Cover

                  SKU: M19412M8FP

                  $495.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  M14 X 1.5 BLACK LUG NUT VEHICLE KIT OF 32

                  M14 X 1.5 BLACK LUG NUT VEHICLE KIT OF 32

                  SKU: M1012KSB

                  $315.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
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