Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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M12 X 1.5 BLACK SECURITY LUG NUT KIT OF 4

M12 X 1.5 BLACK SECURITY LUG NUT KIT OF 4

SKU: M1A043B

$65.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

Mustang SVT 2007-2009 Cold Air and Supercharger Upgrade Kit Replacement Air Filter

Mustang SVT 2007-2009 Cold Air and Supercharger Upgrade Kit Replacement Air Filter

SKU: M9601D

$85.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

Mustang 2005-2023 White and Red Ford Performance Windshield Banner

Mustang 2005-2023 White and Red Ford Performance Windshield Banner

SKU: M1820MR

$60.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

5.0L COYOTE 10R80 AUTO FLEXPLATE AND BOLTS

5.0L COYOTE 10R80 AUTO FLEXPLATE AND BOLTS

SKU: M6375M50D

$55.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

Aluminum Brake Proportioning Valve

Aluminum Brake Proportioning Valve

SKU: M2328C

$65.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

Mustang 2011-2019 5.0L Coyote Automatic Transmission Flexplate and Bolts

Mustang 2011-2019 5.0L Coyote Automatic Transmission Flexplate and Bolts

SKU: M6375A50C

$90.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

Mustang Ford Performance Dash Emblem

Mustang Ford Performance Dash Emblem

SKU: M1447A

$75.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

Mustang 2005-2010 4.6L 3V Camshaft Bolt

Mustang 2005-2010 4.6L 3V Camshaft Bolt

SKU: M6279463V

$55.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

Mustang 1979-2004 V8 HD Throw-out Bearing

Mustang 1979-2004 V8 HD Throw-out Bearing

SKU: M7548A

$85.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

...

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