Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2005-2014 Performance Cooling Fan

                  Mustang 2005-2014 Performance Cooling Fan

                  SKU: M8C607MSVT

                  $370.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  PLUG AND DOWEL KIT FOR ALL BOSS BLOCKS

                  PLUG AND DOWEL KIT FOR ALL BOSS BLOCKS

                  SKU: M6026BOSS

                  $220.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  Mustang 2015-2020 GT350 2015-2020 Lowering Springs

                  Mustang 2015-2020 GT350 2015-2020 Lowering Springs

                  SKU: M5300W

                  $350.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  Mustang 1986-2014 8.8" Axle Girdle Cover Kit

                  Mustang 1986-2014 8.8" Axle Girdle Cover Kit

                  SKU: M4033G2

                  $290.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  2005-2024 SUPER DUTY 20"x8" SINGLE WHEEL -BLACK W/ MACHINED FACE

                  2005-2024 SUPER DUTY 20"x8" SINGLE WHEEL -BLACK W/ MACHINED FACE

                  SKU: M1007S2008GBM

                  $400.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  2024-2025 MUSTANG FRONT BUMPER BEAM & TOW HOOK

                  2024-2025 MUSTANG FRONT BUMPER BEAM & TOW HOOK

                  SKU: M17750A

                  $250.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  F-150 2009-2017 8.8" 4x4 Front 4.10 Ring Gear and Pinion

                  F-150 2009-2017 8.8" 4x4 Front 4.10 Ring Gear and Pinion

                  SKU: M420988410F

                  $225.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  GT350R EXTENDED WHEEL STUD AND NUT KIT

                  GT350R EXTENDED WHEEL STUD AND NUT KIT

                  SKU: M1107F

                  $270.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  BRONCO/RANGER M220 RING GEAR AND PINION 5.13 RATIO

                  BRONCO/RANGER M220 RING GEAR AND PINION 5.13 RATIO

                  SKU: M4209513

                  $350.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
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