Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  2021-2024 F-150 FORD PERFORMANCE OFF-ROAD SUSPENSION

                  2021-2024 F-150 FORD PERFORMANCE OFF-ROAD SUSPENSION

                  SKU: M18000F15BA

                  $1,750.00

                  Shipping: Ships by Nov. 25
                  Pickup: Free at Dealer
                  ARB TRED PRO RECOVERY BOARDS

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                  SKU: M1830RB

                  $275.00

                  Shipping: Ships by Nov. 25
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                  FORD PERFORMANCE PARTS BY ARB PORTABLE AIR COMPRESSOR KIT

                  FORD PERFORMANCE PARTS BY ARB PORTABLE AIR COMPRESSOR KIT

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                  Shipping: Ships by Nov. 25
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                  FORD PERFORMANCE LICENSE PLATE FRAME-BLACK STAINLESS STEEL

                  FORD PERFORMANCE LICENSE PLATE FRAME-BLACK STAINLESS STEEL

                  SKU: M1828SS304BK

                  $40.00

                  Shipping: Ships by Nov. 25
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                  FORD PERFORMANCE BY FACTOR 55 RED ULTRAHOOK

                  FORD PERFORMANCE BY FACTOR 55 RED ULTRAHOOK

                  SKU: M1821UHR

                  $295.00

                  Shipping: Ships by Nov. 25
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                  WARN® EPIC D-RING SHACKLE

                  WARN® EPIC D-RING SHACKLE

                  SKU: M1830EDS

                  $65.00

                  Shipping: Ships by Nov. 25
                  Pickup: Free at Dealer
                  2015-2025 MUSTANG LUG NUT KIT

                  2015-2025 MUSTANG LUG NUT KIT

                  SKU: M1012M

                  $15.00

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                  2022-24 3.0L BRONCO RAPTOR AIR/OIL SEPARATOR

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                  SKU: M6766BW30

                  $650.00

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