Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  First Aid Kit with Ford Logo

                  First Aid Kit with Ford Logo

                  SKU: VFL3Z19F515CA

                  $39.00

                  Shipping: Ships by Jan. 5
                  Pickup: Free at Dealer
                  First Aid Kit With Ford Oval

                  First Aid Kit With Ford Oval

                  SKU: VNK4Z19F515B

                  $49.00

                  Shipping: Ships by Jan. 5
                  Pickup: Free at Dealer
                  First Aid Safety Kit

                  First Aid Safety Kit

                  SKU: VM1PZ19F515C

                  $49.00

                  Shipping: Ships by Jan. 5
                  Pickup: Free at Dealer
                  NOCO Protective Carry Case for GB-40 Battery Jump Start Pack

                  NOCO Protective Carry Case for GB-40 Battery Jump Start Pack

                  SKU: VJL3Z10C744AS

                  $29.00

                  Shipping: Ships by Jan. 5
                  Pickup: Free at Dealer
                  Mustang Mach-E 2021-2024 DC Safety Charge Cord Bag

                  Mustang Mach-E 2021-2024 DC Safety Charge Cord Bag

                  SKU: VMJ8Z10C744A

                  $49.00

                  Shipping: Ships by Jan. 5
                  Pickup: Free at Dealer
                  NOCO Protective Carry Case for GB-50 Battery Jump Start Pack

                  NOCO Protective Carry Case for GB-50 Battery Jump Start Pack

                  SKU: VJL3Z10C744DS

                  $39.00

                  Shipping: Ships by Jan. 5
                  Pickup: Free at Dealer
                  NOCO Protective Carry Case for GB-70 Battery Jump Start Pack

                  NOCO Protective Carry Case for GB-70 Battery Jump Start Pack

                  SKU: VJL3Z10C744BS

                  $39.00

                  Shipping: Ships by Jan. 5
                  Pickup: Free at Dealer
                  NOCO Protective Carry Case for GB-150 Battery Jump Start Pack

                  NOCO Protective Carry Case for GB-150 Battery Jump Start Pack

                  SKU: VJL3Z10C744CS

                  $49.00

                  Shipping: Ships by Jan. 5
                  Pickup: Free at Dealer
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