Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 2015-2025 Undercover Left Hand Side Pivot Storage Box

                  F-150 2015-2025 Undercover Left Hand Side Pivot Storage Box

                  SKU: VFL3Z17N004D

                  $239.00

                  Bronco 2024-2025, Illuminated Grille Letters for Vehicles w/Camera

                  Bronco 2024-2025, Illuminated Grille Letters for Vehicles w/Camera

                  SKU: VN2DZ8A224B

                  $359.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  Ford Trucks Roll-Up Tool Kit

                  Ford Trucks Roll-Up Tool Kit

                  SKU: VRL3Z17003A

                  $369.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  Bronco 2DR 2021-2025 Floor Liner for Vinyl Flooring

                  Bronco 2DR 2021-2025 Floor Liner for Vinyl Flooring

                  SKU: M2DZ5413300BA

                  $205.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  Escape 2020-2024 Black Floor Liner Tray Style 4pc Set

                  Escape 2020-2024 Black Floor Liner Tray Style 4pc Set

                  SKU: LJ6Z7813300BB

                  $205.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  Explorer 2020-2022 4pc All Weather Floor Liner Tray

                  Explorer 2020-2022 4pc All Weather Floor Liner Tray

                  SKU: LB5Z7813300AA

                  $205.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  F-150 SuperCrew 2021-2025 3pc All Weather Floor Liner Tray for Vinyl Floor

                  F-150 SuperCrew 2021-2025 3pc All Weather Floor Liner Tray for Vinyl Floor

                  SKU: ML3Z1613300CA

                  $205.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  Super Duty 2023-2025, Lighted Ford Oval, Front LED for Vehicles w/Front Camera

                  Super Duty 2023-2025, Lighted Ford Oval, Front LED for Vehicles w/Front Camera

                  SKU: VPC3Z8A224DB

                  $309.00

                  Shipping: Ships by Feb. 8
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                  F-150 2015-2025 Bed Mat for 6.5' Bed

                  F-150 2015-2025 Bed Mat for 6.5' Bed

                  SKU: ML3Z99112A15B

                  $210.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
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