Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2015-2020 GT350 2015-2020 Lowering Springs

                  Mustang 2015-2020 GT350 2015-2020 Lowering Springs

                  SKU: M5300W

                  $350.00

                  Shipping: Ships by Feb. 10
                  Pickup: Free at Dealer
                  Mustang 2016-2017 5.0L Coyote Engine Ignition Coil Set

                  Mustang 2016-2017 5.0L Coyote Engine Ignition Coil Set

                  SKU: M12029M50E

                  $340.00

                  Shipping: Ships by Feb. 10
                  Pickup: Free at Dealer
                  Explorer 2020-2025 Gatorback Blue Ford Logo Splash Guards Front Pair

                  Explorer 2020-2025 Gatorback Blue Ford Logo Splash Guards Front Pair

                  SKU: VLB5Z16A550C

                  $279.00

                  Shipping: Ships by Feb. 10
                  Pickup: Free at Dealer
                  Ranger 2019-2023 Lumen TouchLink Bed Lighting Kit

                  Ranger 2019-2023 Lumen TouchLink Bed Lighting Kit

                  SKU: VKB3Z13E754A

                  $249.00

                  Shipping: Ships by Feb. 10
                  Pickup: Free at Dealer
                  Ranger 2019-2023 Bed Mat for 6.0' Bed

                  Ranger 2019-2023 Bed Mat for 6.0' Bed

                  SKU: KB3Z99112A15B

                  $210.00

                  Shipping: Ships by Feb. 10
                  Pickup: Free at Dealer
                  Mustang GT500 2020-2022 Indoor Blue Full Car Cover for Exposed Carbon Fiber GT4 Track Wing

                  Mustang GT500 2020-2022 Indoor Blue Full Car Cover for Exposed Carbon Fiber GT4 Track Wing

                  SKU: VLR3Z19A412G

                  $299.00

                  Shipping: Ships by Feb. 10
                  Pickup: Free at Dealer
                  Mustang 2021-2023 Air Design® Black Wheel Lip Molding for Front Wheel Openings Only

                  Mustang 2021-2023 Air Design® Black Wheel Lip Molding for Front Wheel Openings Only

                  SKU: VMR3Z16268A

                  $330.00

                  Shipping: Ships by Feb. 10
                  Pickup: Free at Dealer
                  Transit Connect LWB 2019-2023 4pc All Weather Floor Liner Tray

                  Transit Connect LWB 2019-2023 4pc All Weather Floor Liner Tray

                  SKU: KT1Z1713300DA

                  $205.00

                  Shipping: Ships by Feb. 10
                  Pickup: Free at Dealer
                  Mustang Cobra Jet 2014 High Performance Intercooler Pump Kit

                  Mustang Cobra Jet 2014 High Performance Intercooler Pump Kit

                  SKU: M8501M58

                  $375.00

                  Shipping: Ships by Feb. 10
                  Pickup: Free at Dealer
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