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FAQs Home > Payments > How do I change...

How do I change my due date?

If signing in from the Ford Credit Mobile App

  1. After signing into the mobile app, select the “Payment Services” tile.
  2. Select the “Due date change” tile.
    • The account must be current.
  3. Click on the “Select a new due date” tile to select your new due date.
  4. Select the day for your new due date.
    • You can only move the account 29 days over the life of the contract.
  5. Select “Continue” to proceed to the Docusign experience.
  6. Agree to use “Electronic records and signatures” on Docusign.
  7. Select "Continue" to review the changes to your account for the Due Date Change.
  8. Review the changes to your contract.
  9. Select “Sign” to agree to the contract changes.
  10. Select “Finish” to submit your Due Date Change.
  11. You will land on the Due Date Change confirmation screen with your new due date. 
  12. Select “Go to Home” to go back to the mobile app home page.

If signing in from Account Manager

You are welcome to change the payment due date online, and move it forward, in order to make the timing of your payments more convenient.

To process a due date change within Account Manager, please take the following steps:

  1. Sign in to Account Manager.
  2. Click "Change" next to the due date.
  3. Review the due date change process.
  4. Select "Continue".
  5. Select a new due date from the calendar and then select "Continue". 
  6. Check the box next to "I agree to use electronic records and signatures" and then select "Continue".
  7. The DocuSign due date change agreement document will be activated. Select "Start". Scroll to the bottom to sign the extension agreement and then select "Finish".
  8. A Due Date Change Confirmed pop up will display. Select "Done".

NOTE: All parties to the contract must be registered in Account Manager individually to complete this process. Additionally, all parties need to complete the above steps individually within five days of the due date change request or your request will expire.

If we do not process the signed due date change before your scheduled payment is 30 days past the due date, the payment delinquency may be reported to the credit reporting agencies.

 

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