Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

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‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Models

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Powertrain

Engine

2.5L iVCT Atkinson Cycle I-4 Plug-In Hybrid Engine
1.5L EcoBoost® with Auto Start-Stop Technology
2.0L EcoBoost® with Auto Start-Stop Technology

Transmission

eCVT Transmission
8-Speed Automatic Transmission

Drive Configuration

Front-Wheel Drive
All-Wheel Drive

Engine

2.5L iVCT Atkinson Cycle I-4 Plug-In Hybrid Engine
1.5L EcoBoost® with Auto Start-Stop Technology
2.0L EcoBoost® with Auto Start-Stop Technology

Transmission

eCVT Transmission
8-Speed Automatic Transmission

Drive Configuration

Front-Wheel Drive
All-Wheel Drive

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Plug-in Hybrid
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Exterior Color

Space Silver Metallic

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Cold Weather Package
Memory Package: Driver's Seat and Driver/Front Passenger Sideview Mirrors
Plug-In Hybrid Premium Package
Premium Technology Package
Class II Trailer Tow Package
Tech Pack #1
Tech Pack #2