FAQs
What happens if I unplug my vehicle during a Ford Energy Rewards event?
If you need to use your vehicle, you can always unplug it and drive without having an impact on your participation in the utility program.
What happens if my utility company is not listed under Ford Energy Rewards?
If your utility provider is not listed, you are not able to enroll in Ford Energy Rewards at this time. You can check back in the future to see if your utility provider is teaming up with Ford.
Can I enroll in multiple energy services?
Ford Energy Services are meant to work together to help protect your home, potentially lower your energy costs, and help reduce strain on the grid — all at the same time.
Home Backup Power only works when your connection to the grid is disrupted and does not interfere with other energy services.
How do I report problems with my Ford Energy Rewards service?
If you have questions related to charging your vehicle or paused charging, contact Ford at (800) 392-3673.
If you have you have questions specific to your specific utility, you can find contact information for your utility by visiting What is Ford Energy Rewards? and clicking the link for details on your specific utility.
Can you tell me how to unenroll from Ford Energy Rewards?
Get instructions on how to unenroll from Ford Energy Rewards.
Where can I find additional answers for Ford Energy Rewards?
Visit Ford Energy Rewards to learn more and check for a program with your utility.
You can also visit What is Ford Energy Rewards? for more information.
