Collision Assistance
Help in the Moment
Ford Collision Assistance is there 24/7/365. Access it via the FordPass App or call 1-800-327-8281 for help after an accident.
CERTIFIED CENTERS
Go with a Certified Center
Ford Certified Collision Network (FCCN) and Ford Certified Glass Network (FCGN) centers are the only repair facilities certified by Ford offering the right parts, tools and training necessary to return your Ford vehicle to its pre-accident condition. Click here to learn more.
Connect with the FordPass® App
Tapping into Collision Assistance through the FordPass App will point you in the right direction by helping you locate the nearest Ford Certified repair center, set up a repair appointment, and even arrange towing and rental car transportation if necessary.
REPAIRS
You’ve been in an accident. Now what?
If you’ve been involved in an accident, take these immediate steps:
- Move your vehicle to a safe spot if possible.
- Assess for any injuries and call 911.
- Take notes, photos, and exchange information with involved parties.
Our step-by-step Collision Assistance guide on the FordPass App navigates you through the process. Find nearby Ford-Certified Collision Network repair centers and on-the-spot towing and transportation options.
Need help getting your vehicle back to its original condition?
SHOP FORD PARTS
Why choose Original Ford Parts?
You chose your Ford vehicle for its quality, safety, and performance. After an accident, why compromise with alternative parts? Go with the original and restore your vehicle to its pre-collision beauty.
INSURANCE
Insurance and the repair process
You can’t predict a collision, but you can know what’s covered if it happens. You also have the freedom to choose the right repair parts for your Ford vehicle. Make sure your policy covers Original Equipment Manufacturer (OEM) parts. If it doesn’t, ask your insurer about adding this coverage.
- aFordPass® App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.
- bSee the FordPass® Rewards Visa® terms and conditions in the Summary of Credit Terms. Points are not redeemable for cash or check, and have no monetary value. Please see the FordPass® Rewards Program Terms and conditions for information regarding expiration, redemption, forfeiture, and other limitations on FordPass Rewards Points. Must have an activated FordPass Rewards account to receive FordPass Rewards Points.