Support>Electric Vehicles>Home Charging>What do I do if I can't enroll in Ford Energy Rewards?

What should I do if I cannot enroll in Ford Energy Rewards?

If you are having trouble with Ford Energy Rewards account verification or enrollment, see the troubleshooting steps below.

Troubleshooting Ford Energy Rewards Enrollment

Select a question from the drop-down options below for answers to common issues with Ford Energy Rewards enrollment.

Why do I not I see my utility provider?

Ford Energy Rewards is currently available through:

If you do not see your provider above, you will not be able to enroll in Ford Energy Rewards at this time.

Why is my home location not showing up during Ford Energy Rewards enrollment?

If you do not see your home's location when enrolling for Ford Energy Rewards, attempt the following:

  1. Unplug your vehicle from your home charging solution.
  2. Wait at least 10 seconds.
  3. Plug your vehicle into your home charging solution.
  4. Wait 30 minutes.
  5. Attempt to enroll again.

What should I do if my enrollment cannot be confirmed or is taking a long time?

If your provider cannot confirm your Ford Energy Rewards enrollment or your enrollment is delayed, confirm that your electric vehicle's (EV) Connectivity Settings are turned on in your vehicle.

Who do I contact if I still have issues getting confirmed enrollment in Ford Energy Rewards?

If you are still having issues with your Ford Energy Rewards service, contact your utility provider for additional support: