Ford Security Package^*

What does my vehicle and Theft Alerts monitor?
Currently the vehicle monitors and sends an alert for the following use cases:

• A detected potential break-in
• Movement/incline in the vehicle position
• Hardware disabled
• Inconsistent location information
• Door open/ajar
• A factory reset attempt

If a Theft Alert is triggered on your enrolled vehicle, the vehicle will start transmitting to Ford available vehicle data (such as make, model, VIN), as well as vehicle location data for 24 hours, subject to vehicle connectivity and network availability.

Once an alert is triggered, this data will be stored in the Ford cloud for 30 days unless there is an active Stolen Vehicle Service case. If there is an active Stolen Vehicle Service case, the data will be stored as long as the case is active and once closed, the data will be retained for up to 10 years, after which it will be deleted.

Why am I not receiving Theft Alerts?
Push notifications must be enabled to receive Theft Alerts.

Why are other people receiving Theft Alerts about my vehicle?
All authorized FordPass^® App account users associated with the enrolled VIN’s push notifications will receive alerts.

How does Stolen Vehicle Services work?
Stolen Vehicle Services uses various sensors and systems on your vehicle to monitor and report activity on your vehicle. The service will notify you of unusual or unexpected activity through the FordPass^® App.

What happens in the event of a theft?
In the event of theft, you can use the FordPass^® App to confirm the theft. This service then uses your vehicle’s cellular data connection and the ability to receive Global Positioning Satellite (GPS) data to track your vehicle. (Tracking can be affected by the loss of these signals, the coverage in your area, or the vehicle’s surroundings.)

Can I do a Factory Reset while my vehicle is stolen?
If you happen to attempt a Factory Reset during the time your vehicle is stolen, you’ll notice the function is unavailable. That’s intentional — a Factory Reset would hinder recovery efforts. If you need to perform a reset for some reason, you can enable the reset function for one hour with the FordPass App — although we recommend waiting until after your vehicle is recovered.

What if my vehicle is stolen?
Stay safe. We’ll walk you through the steps to help you get your vehicle back. See the step-by-step process in the next section below.

Vehicle System Protection
We keep your vehicle connected in the event of theft. This ensures that only the authorized users can override the vehicle’s connectivity settings, and we can continue to track its location.

Where does Stolen Vehicle Services work?
Stolen Vehicle Services works in the United States and Canada. The service is not currently available in U.S. territories or commonwealths.

Why do I need to close the Power Tailgate to activate Stolen Vehicle Services?
The Power Tailgate (if equipped) for activation purposes is considered a door, and all doors must be closed before the initial activation of Stolen Vehicle Services.

Is the call center available 24/7?
Our agents are always available to help if your vehicle is stolen. They can provide the vehicle’s location to the police and help answer any questions on your mind. Contact them through the FordPass^® app. For general questions, you can reach us at 1-866-861-0420.

Once you’ve safely confirmed your vehicle is stolen:

Step 1 — Call the police

• Your local law enforcement will help you file a report — make note of the police report number and contact information to provide to the Ford Call Center agent

Step 2 — Call us at 1-866-861-0419
You can call us at this number or through the FordPass^® App. We’ll take it from here:

• Our Call Center agent will verify the police report with law enforcement
• Our agent will then begin tracking your vehicle’s location, as well as disable Factory Reset functionality
• You will receive a confirmation email from our agent with a summary of the case details
• Our Call Center will engage police to check for case updates, share updated locations, and request that you be updated by law enforcement

Step 3 — Your vehicle is recovered and returned

• The police will let you know when your vehicle is recovered
• Re-engage our Call Center to deactivate tracking and initiate Recovery Mode
• You will receive a Recovery Mode confirmation email
• Your vehicle is returned to you

These same steps can be found in this vehicle recovery checklist PDF if you’d like to print it out and take notes.

And at any time after you’ve activated the service, you can reach out to our dedicated Call Center 24/7 through the FordPass^® App — go to Account > Stolen Vehicle Services > Call Us.

Activate your one-year included Ford Security Package through Connected Services in your Ford Account. No credit card required.

Available on select 2024-2025 F-150^® and select 2025 Super Duty^® trucks.

You can authorize access to your vehicle to multiple people via FordPass^®.

We first rolled out Stolen Vehicle Services to select 2024 F-150^® trucks. For select 2025 models we’ve expanded that offering to a group of related services that include Theft Alerts — now called Ford Security Package, which also includes Stolen Vehicle Services.

If you wish to cancel your service, you can do so through the Connected Services tile in your Ford Account.