Why did the Software Update not start for my Ford?
There are a few reasons why a scheduled Software Update did not start, such as your vehicle was not off, not in park, or the doors were open.
The following items must be completed before attempting the next scheduled Software Update or you may receive an error message:
- Your vehicle is stopped and parked.
- Your parking brake is engaged.
- The update is scheduled for before or after 12 a.m. (not exactly 12 a.m.).
- Your vehicle's ignition is off.
- All your doors, the hood, and the trunk are closed.
- Your headlights are turned off.
- Your electric Ford is not charging.
If any of the above conditions are not met, you will receive a "Vehicle Not Updated" message on your SYNC®* screen. Address the reason contained in the message before the next scheduled update.
If you are still receiving error messages for the failed update, contact the Ford Customer Relationship Center using our Live Chat option or by calling 1-800-392-3673.
Additional Information
How do I turn off automatic Software Updates?
*Don’t drive while distracted or while using handheld devices. Use voice-operated systems when possible. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.