How do I activate my vehicle's modem using FordPass?

Activating your FordPass^® Connect** modem enables your remote commands as well as other features. Use the steps below to activate your vehicle. 

Before you begin, the following pre-conditions must be met:

• Your vehicle must be equipped with the SYNC^®†/FordPass Connect embedded modem.
• Your vehicle must be added to FordPass^®. 
• Your device has a strong cellular signal.
• Your vehicle is in an open area. 
• Your Customer Connectivity Settings are turned on. 

Connecting to FordPass Connect 

To connect to your vehicle:

1. Enter and turn your vehicle on. 
2. Ensure that your vehicle is on, running, parked, and in a well-ventilated, safe area.
3. Confirm your Connectivity Settings are enabled within your vehicle. 
4. Open the FordPass App.

5. Select Connect to Vehicle.

   Note: If your vehicle is equipped with the FordPass Connect modem and the Connect to Vehicle tile does not appear, contact us through Account > Contact Help.

6. Tap I've Started my Vehicle.

7. Read and accept the prompt on your vehicle screen.  

   Note: It may take up to two minutes for the connection to complete. 

8. Press Check Connection Status once you accept the in-vehicle prompt.

FordPass will route you back to the Vehicle screen and the remote commands (if available) should appear below your vehicle image.

Tips if You Are Unable to Activate

• If you receive a Feature Unavailable for fleet vehicles message, contact us through Account > Help for additional assistance. 
• If you experience activation issues, try the Vehicle Activation Access is Pending Troubleshooting topic. 
• If you had remote controls before and changed devices or lost your phone, refer to the following for best practices:
  • For lost or stolen devices, visit the I lost my device and FordPass is still active topic.
  • For new devices, visit the I have a new device and want to add FordPass topic.
• If your troubleshooting is unsuccessful, contact us through Account > Help for additional assistance. 

Further Troubleshooting Options

If you are experiencing other issues, visit the FordPass Troubleshooting topic folder for additional support. 

Additional Information

How do I Remote Start using FordPass?

^*FordPass^® App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.

^**FordPass^® Connect, the FordPass App, and complimentary Connected Service are required for remote features (see FordPass Terms for details). Connected service and features depend on compatible AT&T network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features. Connected service excludes Wi-Fi^® hotspot.

^†Don’t drive while distracted or while using handheld devices. Use voice-operated systems when possible.  Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.