Ford Security Package^*

What are the Theft Alerts?
Currently the vehicle monitors and sends an alert for the following use cases:

• A detected potential intrusion
• Movement/incline in the vehicle position
• Hardware disabled
• Inconsistent location information
• Door open/ajar
• A factory-reset attempt
• Forceful impact

Why am I not receiving Theft Alerts?
Push notifications must be enabled in your FordPass app to receive Theft Alerts.

Why are other people receiving Theft Alerts about my vehicle?
All authorized FordPass^® account users associated with the enrolled VIN will receive alerts.

Will the Start Inhibit feature be made available for my 2024 F-150 truck?
Start Inhibit-capable vehicles require SYNC^® 4, version 2.1.6.4 or later. ’24 or ’25 F-150 and Super Duty trucks currently on a prior SYNC version must update software to Version 2.1.6.4 or later to access Start Inhibit feature. Start Inhibit is not available on F-150 Lightning. We intend to make Start Inhibit available for select 2024 F-150 trucks in the near future.

Tap here for instructions on how to determine which SYNC 4 software you have.

Who has access to Start Inhibit on my vehicle?
Individuals who have been authorized with vehicle access in FordPass^® have the ability to access Start Inhibit. The de-inhibit code is sent to the messages section of the FordPass app to all authorized users as well.

What happens if Start Inhibit is activated while the vehicle is in drive or currently running?
If the vehicle is on, and you attempt to inhibit the vehicle, it will continue to run until the vehicle is turned off. Once off, the vehicle will not start.

What happens if I try to remote start my vehicle and Start Inhibit is activated?
The vehicle will not start.

What if my vehicle is in Accessory Mode and I try to inhibit my vehicle?
While in accessory mode, the Start Inhibit request is stored but not applied. Once the vehicle is turned off, the vehicle will no longer start. You will see a “Slide to Cancel” command in FordPass during accessory mode should you wish to cancel the request.

What if I lose my phone or cannot find my de-inhibit passcode?
Call the call center at 1-866-861-0419. The agent will confirm your identity before helping to de-inhibit.

What if there is an emergency and my vehicle is inhibited?
If there is an emergency and someone is in danger or needs medical attention, please immediately call 911 or emergency services.

Step-by-Step Process for Start Inhibit

Activate - Step 1 — Tap Location & Security

Activate - Step 2 — Swipe the Start Inhibit Slider to the right
The call center also has the ability to send a de-inhibit command. Contact 1-866-861-0419.

De-Activate - Step 1 — Tap Location & Security

De-Activate - Step 2 — Swipe the Deactivate Start Inhibit Slider to the left
Alternatively, a one-time de-inhibit passcode is automatically generated when you slide Inhibit on. You can also access this code from the message center of the FordPass^® app and use this code to de-inhibit in the vehicle in case you are unable to do so from your mobile device (code noted under Start Inhibit Slide).

How does Stolen Vehicle Services work?
Stolen Vehicle Services uses various sensors and systems on your vehicle to monitor and report activity on your vehicle. The service will notify you of unusual or unexpected activity through the FordPass app.

What happens in the event of a theft?
In the event of theft, you can use the FordPass app to confirm the theft. This service then uses your vehicle’s cellular data connection and the ability to receive Global Positioning Satellite (GPS) data to track your vehicle. (Tracking can be affected by the loss of these signals, the coverage in your area, or the vehicle’s surroundings.)

Can I do a Factory Reset while my vehicle is stolen?
If you happen to attempt a factory reset during the time your vehicle is stolen, you’ll notice the function is unavailable. That’s intentional — a factory reset would hinder recovery efforts. If you need to perform a reset for some reason, you can enable the reset function for one hour with the FordPass^® app — although we recommend waiting until after your vehicle is recovered.

What if my vehicle is stolen?
Stay safe. We’ll walk you through the steps to help you get your vehicle back. See the step-by-step process in the next section below.

Vehicle System Protection
We keep your vehicle connected in the event of theft. This ensures that only the authorized users can override the vehicle’s connectivity settings, and we can continue to track its location.

Where does Stolen Vehicle Services work?
Stolen Vehicle Services works in the United States and Canada. The service is not currently available in U.S. territories or commonwealths.

Why do I need to close the Power Tailgate to activate Stolen Vehicle Services?
The Power Tailgate (if equipped) for activation purposes is considered a door, and all doors must be closed before the initial activation of Stolen Vehicle Services.

Is the call center available 24/7?
Our agents are always available to help if your vehicle is stolen. They can provide the vehicle’s location to the police and help answer any questions on your mind. Contact them through the FordPass app or call 1-866-861-0419. For general questions, you can reach us at 1-866-861-0420.

Once you’ve safely confirmed your vehicle is stolen:

Step 1 — Call the police

• Your local law enforcement will help you file a report — make note of the police report number and contact information to provide to the Ford Call Center agent

Step 2 — Call us at 1-866-861-0419
You can call us at this number or through the FordPass^® app. We’ll take it from here:

• Our call center agent will verify the police report with law enforcement
• Our agent will then begin tracking your vehicle’s location, as well as disable factory reset functionality
• You will receive a confirmation email from our agent with a summary of the case details
• Our call center will engage police to check for case updates, share updated locations, and request that you be updated by law enforcement

Step 3 — Your vehicle is recovered and returned

• The police will let you know when your vehicle is recovered
• Re-engage our call center to deactivate tracking and initiate Recovery Mode
• You will receive a Recovery Mode confirmation email
• Your vehicle is returned to you

These same steps can be found in this vehicle recovery checklist PDF if you’d like to print it out and take notes.

And at any time after you’ve activated the service, you can reach out to our dedicated call center 24/7 through the FordPass app — go to Account > Stolen Vehicle Services > Call Us.

Who do I call for Deductible Reimbursement?
Please contact the Ford Call Center at 866-861-0419 for more information.

How will I be reimbursed?
You will receive your eligible deductible reimbursement in a stored value card. Additional details about card use and restrictions will be provided with the card. Please refer to your terms and conditions for more information.

What are the requirements to receive Deductible Reimbursement?
If you are in an eligible state, Ford will reimburse your qualified comprehensive deductible in the event your vehicle is stolen. You must have had an active Ford Security Package subscription at least 72 hours prior to theft, must have a valid police report, created a case with the Stolen Vehicle Services Call Center and paid a deductible for an active insurance policy for either a total loss or damage directly related to the stolen vehicle incident. Please refer to your terms and conditions for requirements.

Activate your one-year included Ford Security Package through Connected Services in your Ford Account. No credit card required.

Available on select 2024-2025 F-150^® (excludes F-150^® Lightning^®) and 2025 Super Duty^® trucks.

You can authorize access to your vehicle to multiple people via FordPass^®.

We first rolled out Stolen Vehicle Services to select 2024 F-150 trucks. For select 2025 models, we’ve expanded that offering to a group of related services that include Theft Alerts — now called Ford Security Package, which also includes Stolen Vehicle Services.

If you wish to cancel your service, you can do so through the Connected Services tile in your Ford Account.