Vehicle Health Report Service Discontinued – Frequently Asked Questions

The Vehicle Health Report service was provided to Owners of 2008 – 2016 Model Year SYNC-equipped vehicles at no additional charge and provided a snapshot of various vehicle components such as oil life, mileage, and engine status.

The Vehicle Health Report relied on technology that is no longer being supported. While this technology was useful when the feature launched, it is no longer the best way to deliver vehicle health information to Owners. We will continue to focus efforts on new and improved technologies.

This change impacted Owners of a 2008 through 2016 Model Year vehicle with SYNC, SYNC with MyFord, SYNC with MyFord Touch, or SYNC with Voice-Activated Navigation. If you aren’t sure which version of SYNC you have in your vehicle, you can check here.

We recommend disabling any Automatic Reminders that you may have set up for running your Vehicle Health Report as these will continue to run.

Please do the following to disable this feature for SYNC or SYNC with MyFord:

1. Start your vehicle and put it in Park, not Accessory mode.
2. Press the Phone button. Phone menu displays.
3. Press the selection Arrows until Vehicle Health displays. Press OK.
4. Press the selection Arrows until User Preferences displays. Press OK.
5. Press the selection Arrows until Automatic Reports displays. Press OK.
6. Press the selection Arrows until Automatic Reports Off displays. Press OK.
7. Auto Reports Set Off displays to confirm your choice.

Please do the following to disable this feature for SYNC with Navigation:

1. Start your vehicle and put it in Park, not Accessory mode.
2. Press the Phone button. Phone menu displays.
3. Touch Settings.
4. Touch Advanced.
5. Touch Vehicle Health Report.
6. Touch Automatic Reports. The current setting is highlighted.
7. Touch Set Auto Reports Off.

Please do the following to disable this feature for SYNC with MyFord Touch:

1. Start your vehicle and put it in Park, not Accessory mode.
2. Touch Settings on the touchscreen to change your Vehicle Health report settings.
3. Touch Vehicle.
4. Touch Vehicle Health Report.
5. Touch Off for Automatic Reminders, touch your selection.

The following are no longer available for use:

• Vehicle Health information sent through the mobile phone associated with the service
• Vehicle Health Reports sent through email
• Vehicle Health Reports available on this website
• Asking SYNC to run a Vehicle Health Report
• Automatic Reminders, which automatically remind you to run Vehicle Health Reports at periodic intervals

Unless notified otherwise by your insurance carrier, Ford no longer provides odometer information to insurance companies through this complimentary service and your insurance discount may have been impacted. Please contact your insurance company for specific details on how this may have impacted your premium.

You can still obtain information on the health of your vehicle from your preferred dealer or via the Vehicle Health Alerts and Reports, provided your dealer has opted to share dealer inspection items from their system.