How can I get help with the FordPass app?

You can browse commonly asked questions and troubleshooting tips on our FordPass support page. To speak with someone, contact FordPass®* support using the app or by calling 1-800-336-0486.

Popular FordPass Support Categories

Contacting Help in the FordPass app

To contact support in the FordPass app:

Important: FordPass Guides are available: Monday – Saturday | 9 a.m. – 9 p.m. EST | Sunday - Closed.

  1. Log in to the FordPass app.
  2. Go to the Account screen.
  3. Select Contact Help.

Calling the Support Line

If you cannot access the FordPass app, call 1-800-336-0486 for support.

Additional Information

How do I activate my vehicle?
How do I use the remote start feature in FordPass?
Where can I get an Owner's Manual?

*FordPass® app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.