How do I contact a Guide using the FordPass App?
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How do I contact a FordPass Guide?

You can get in touch with a Guide using your FordPass®* App or by calling the support line. FordPass Guides are available: Monday – Saturday 9 a.m. - 9 p.m. EST (closed on Sunday).

Contacting Help in the FordPass App

For more details on how to contact a Guide for support, confirm your version of FordPass, and select your FordPass app version from the drop-down options below for steps. 

FordPass App 5.X Experience

To contact support in the FordPass App:

  1. Log in to the FordPass App.
  2. Go to the Account screen.
  3. Select one of following options:
    • Call Help
    • Chat**

FordPass App 4.X Experience

To contact support in the FordPass App:

  1. Log in to the FordPass App.
  2. Go to the Account screen.
  3. Select Help.
  4. Tap on one of the following buttons:
    • Chat 
    • Call 

Calling the Support Line:

If you cannot access the FordPass App, call 1-800-336-0486 for support.

More FordPass Information

For more detailed information on FordPass features and functions, visit our FordPass support page and browse by your preferred topic.

Popular FordPass Support Categories

Additional Information

How do I activate my vehicle?
How do I use the remote start feature in FordPass?
Where can I get an Owner's Manual?

*FordPass® App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply. 

**This feature is only available for iOS users, as the function utilizes Apple Message for Business.