Support>FordPass>Getting Started with FordPass>Why is My Journeys no longer available in the FordPass App?

Why is My Journeys no longer available in the FordPass®* App?

We are removing some lesser-used features of FordPass to help create even better experiences for popular features. 

Members with an activated FordPass® Connect** modem will continue to be able to use remote vehicle features including start***/stop and lock/unlock****, which Ford is the first automotive manufacturer to offer its remote vehicle services complimentary to all customers without a trial period. Based on U.S., non-luxury, full-line auto manufacturer owner's mobile apps only.

For vehicles without a FordPass Connect modem, the following features will no longer be available in FordPass:

  • Journeys
  • App Catalog
  • Vehicle Health Alerts, including Scheduled Health Reports
  • Certain Map capabilities, such as:
    • Point of Interest search for Fuel and Parking*****
    • Pin my spot
    • Send directions to SYNC®****** Navigation from FordPass

Note: Oil life, fuel level, tire pressure and odometer will continue to be available in the vehicle, but will be removed from FordPass view.

Vehicles with an activated FordPass Connect modem, the following features will no longer be available in FordPass and are not available in the vehicle: 

  • Journeys
  • App Catalog
  • Remote Vehicle Setup (this feature is one time use prior to delivery for select vehicles)
  • Certain Map capabilities, such as:
    • Point of Interest search for Fuel and Parking
    • Pin my spot
    • Send directions to SYNC Navigation from FordPass

*The FordPass App, compatible with select smartphone platforms, is available through a free download. Message and data rates may apply.

**FordPass Connect (optional on select vehicles), the FordPass app., and complimentary Connected Service are required for remote features (see FordPass Terms for details). Connected service and features depend on compatible AT&T network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features. Connected service excludes Wi-Fi hotspot.

***Automatic transmission only.

****Remote lock/unlock requires power door locks.

*****This capability may still be available in select vehicles.

******Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.