Support>FordPass>Phone As A Key>How do I make my Phone As A Key work better?

How do I make my Phone As A Key™* work better?

Using the FordPass®** App, you can optimize your Phone As A Key device for best performance. Use the steps below for more details. 

Note: Optimizing Phone As A Key also provides troubleshooting tips if you experience issues. 

Optimize Phone As A Key

Select your FordPass App experience below for steps on how to make Phone As A Key perform better. 

FordPass App 4.X Experience

To optimize your Phone As A Key settings in FordPass:

  1. Log in to the FordPass App. 
  2. Go to the Home screen. 
  3. Select Optimize Phone as a Key.
  4. Tap one of the following menu items:
    • Bluetooth®
    • Location Services
    • Cellular Data
  5. Adjust your settings using the provided steps.

When a setting has been successfully adjusted, a green check mark will appear and you can no longer tap it. Once all menu items have a green check mark, your Phone As A Key settings are at top performance levels.

Note: If you need to reference the Optimize menu later, tap the circled (i) bubble on the Home screen. 

FordPass App 5.X Experience

To optimize your Phone As A Key settings in FordPass:

  1. Log in to the FordPass App. 
  2. Go to the Vehicle screen. 
  3. Select Vehicle Settings.
  4. Tap Phone As A Key. 
  5. Locate the "Optimize" section.
    • If a green check mark is shown, you cannot select the menu item, as your Phone As A Key settings are at top performance levels. 
    • If a warning icon is shown, you can adjust your settings using the recommended steps.

When a setting has been successfully adjusted, a green check mark will appear and you can no longer tap it. Once all menu items have a green check mark, your Phone As A Key settings are at top performance levels.

Tips if You Are Unable to Optimize

Further Troubleshooting Options

If you are experiencing other issues, visit the FordPass Troubleshooting topic folder for additional support. 

*Available on select vehicles. Requires feature activation. Not compatible with all mobile phones.

**FordPass® App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.