Why does the FordPass^®*App say my vehicle is in Deep Sleep Mode when it isn't?

We are aware that some Members might see a banner message in the app advising your vehicle is in Deep Sleep Mode when using the FordPass App, even though it does not meet traditional deep sleep conditions. Your remote commands are inoperable when this happens.

Performing a key cycle (turning the vehicle on and then back off again) will restore the functionality of the remote commands; however, the symptom may recur when attempting to use them again.

Our engineering team is working on a fix for this issue that will be released via a future Software Update.

Please make sure you have the latest version of the FordPass App and where applicable, you have Software Updates enabled so that you get notified when the fix is available. 

Note: Software Updates are enabled in your vehicle by default. Click here for more information on changing automatic update settings.

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^*FordPass, compatible with select smartphone platforms, is available through a free download. Message and data rates may apply. Available in select cities.