Why is my recall not showing?

Upon attempting to view an active recall triggers a Loading pinwheel that never completes, attempt the following:

1. Force close the app on your mobile device.
2. Open the app again. 
3. Attempt to view the recall again.

Upon attempting to view an active recall triggers a blank page with no recall information, attempt the following:

1. Return to the app Home page.
2. Pull down on the screen to refresh the page.
3. Attempt to view the recall again.

If the above steps do not resolve your issue, please reach out to a FordPass^® Guide for further assistance.