Why is the FordPass®* App not responding?
If you receive the message stating FordPass has become unresponsive, please attempt the following:
- Check for FordPass App updates on your mobile device. If you are unsure if your app version is up-to-date, please search for FordPass in your respective app store.
- If the update option appears, please update and try using FordPass again.
- If the FordPass App shows as up-to-date, please continue to troubleshoot using the steps below.
- Check your cellular strength and or Wi-Fi connection.
- Wi-Fi connection
- If Wi-Fi is turned off, turn Wi-Fi on and attempt to connect.
- If Wi-Fi is turned on, turn Wi-Fi off and attempt to connect using cellular data.
- Cellular connection
- If cellular data is turned off, turn cellular data on and attempt to connect.
- If cellular data is turned on, turn cellular data off and attempt to connect using Wi-Fi.
- Wi-Fi connection
- Force close FordPass.
- Android devices
- Open your device's Settings.
- Scroll down and select Apps (this is usually found in the Device section).
- Scroll down and tap an app.
- Select FordPass.
- Tap the Stop or Force Stop option.
- Tap OK to confirm the action.
- iOS devices without a Home button
- Swipe up from the bottom of the screen and pause slightly in the middle of the screen.
- Swipe left or right until you locate FordPass.
- Swipe up on the FordPass App.
- iOS devices with a Home button
- Press the Home button twice.
- Swipe left or right until you locate FordPass.
- Swipe up on the FordPass App.
- Android devices
- Log out of FordPass and then back in.
- Power off your device for 30 - 60 seconds.
If you still have trouble after attempting the steps above, please contact a Guide for additional assistance.
Additional Information
Why does FordPass say something is not right?
What should do if I am locked out and FordPass is not responding?
*The FordPass App, compatible with select smartphone platforms, is available through a free download. Message and data rates may apply.