If you are experiencing issues with MyKey such as being unable to clear or program a MyKey, refer to the tips and possible causes in this article.
Troubleshooting MyKey
Select your MyKey-related symptom from the drop-down options below for assistance.
Unable to Create aMyKey
Possible causes for not being able to create a MyKey are:
- The key used to start the vehicle does not have admin privileges.
- The key used to start the vehicle is the only admin key. There must always be at least one admin key.
- SecuriLock passive anti-theft system is disabled or in unlimited mode.
- The intelligent access key is not placed in the backup slot for vehicles with keyless start.
Unable to Program the Configurable Settings
Possible causes for not being able to program a MyKey are:
- The key used to start your vehicle does not have admin privileges.
- No MyKeys are created. Learn how to create a MyKey.
Unable to ClearMyKey
Possible causes for not being able to remove settings from a MyKey are:
- The key used to start your vehicle does not have admin privileges.
- No MyKeys are created. Learn how to create a MyKey.
Only Admin Key Lost
If you have lost your admin key, you will need to purchase a new key from an authorized Ford Dealer.
Regular Key Lost
If you have lost a regular key, you can program a spare key.
MyKeyDistances Not Accumulating
Possible causes for your MyKey not keeping track of your distance traveled are:
- The MyKey user is not using the MyKey.
- An admin key was used to clear MyKeys and create new MyKeys.
- The key system has been reset.
MyKeyNot Functioning with Keys
Possible causes for your MyKey not working with keys are:
- An admin key is present at vehicle start.
- There are no MyKeys programmed to your vehicle. Learn how to create MyKey.
Additional Information
How do I program, create, and clear a MyKey?
*Driver-assist features are supplemental and do not replace the driver’s attention, judgment, and need to control the vehicle. See your Owner’s Manual for details and limitations.