My e-mail address, phone number, or authenticator app has changed. How do I receive a Ford Credit authentication code?

For Ford Credit customers, if you’ve changed your email or phone number, here’s how you can update your authentication methods:

Add a New Authentication Method

1. Navigate to Settings:
   1. Log in to your Account Manager and go to the home page.
   2. Click on Settings, then select Profile.

Add a Method:

1. Under Account Security, click on Manage to be directed to Sign In Credentials.
2. Follow the prompts to add a new email, phone number, or authenticator app:
   • Email: Enter the new email and request a verification code. Check your inbox for the code and enter it to confirm.
   • SMS/Text: Enter your mobile number, request a code, and enter the received code.
   • Authenticator App: Download and open an authenticator app. Scan the QR code or enter the details manually to receive a code.

Edit an Existing Method

1. Modify Details:
   1. From the Sign In Credentials section, choose Edit next to the method you wish to update.
   2. Update your e-mail or phone number, request a code, and verify it.

Remove an Authentication Method

1. Remove a Method:
   1. Select Remove next to the method you wish to delete.

Note: You must maintain at least one active MFA method.

What If I No Longer Have Access to My E-mail?

If you can't access your current email address, contact us so that the code can be sent to your new email address.