What are some of the Servicemembers Civil Relief Act (SCRA) benefits available to customers serving in the military?
To check for eligibility or SCRA benefits, please submit your military orders or applicable military documents through Account Manager:
- Sign in to Account Manager.
- Go to Self-Services in the navigation menu.
- Click on the drop-down box and select "SCRA."
Alternatively, you may also submit your military orders or applicable military documents by:
- Mail or private business carrier.
- Fax to: (888) 220-9472
- Secure e-mail via Contact Us
If you would like to submit your documents through one of the above methods, please contact us to obtain further information.
Along with reviewing any military documentation provided, Ford Credit will utilize the Defense Manpower Data Center (DMDC) website to determine eligibility. The Department of Defense monitors and manages the DMDC as a public database that provides active duty status information.