2020-2024 Ford Escape® Plug-in Hybrid Electric Vehicles (PHEV) — Battery Energy Control Module Software Update Recall
Recall Reference Number: 24S79
Building vehicles you can count on is one of our most important jobs, which is why Ford has issued a safety recall for certain 2020-2024 Ford Escape® Plug-in Hybrid Electric Vehicles (PHEV).
Ford is advising customers to immediately refrain from charging their vehicle to maintain a lower charge level in the high voltage battery, reducing the risk of a vehicle fire until a remedy is available.
A manufacturing defect in one or more of the high voltage battery cells may cause the cell to develop an internal short circuit. If this occurs, vehicles will exhibit a Stop Safely Now message and warning icon in the instrument cluster. Vehicles may also exhibit a loss of motive power, increasing the risk of a crash. Vehicles will continue to have 12-volt (V) accessories, steering, and braking control. Vehicles may also exhibit battery thermal venting potentially resulting in a vehicle fire, increasing the risk of injury.
Once a remedy is available, customers will be notified by mail. Complimentary Pick-Up and Delivery may be provided at participating Ford dealerships.
For questions or concerns about safety recall 24S79, please call us at 866-436-7332. A Ford recall team member will be happy to assist you.
Frequently Asked Questions
What is the issue tied to this safety recall?
A manufacturing defect in one or more of the high voltage battery cells may cause the cell to develop an internal short circuit. If this occurs, vehicles will exhibit a Stop Safely Now message and warning icon in the instrument cluster. Vehicles may also exhibit a loss of motive power, increasing the risk of a crash. Vehicles will continue to have 12-volt (V) accessories, steering, and braking control. Vehicles may also exhibit battery thermal venting potentially resulting in a vehicle fire, increasing the risk of injury.
When will the repair be available?
The repair is expected to become available in the second quarter of 2025.
What is the expected repair?
Dealers will update the software in the Battery Energy Control Module. If the updated software detects potential battery cell damage, the vehicle’s high voltage battery pack will be replaced.
Will there be a charge to customers?
No.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 or visit ford.com/support.
FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro™ Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. You can also contact us at Ford Pro. Representatives are available Monday through Friday, 7:00 a.m. to 11:00 p.m. and Saturday, 7:00 a.m. to 5:00 p.m. ET.
HEARING IMPAIRED: Dial 1-800-232-5952 (TDD). Representatives are available Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.