Support>SYNC>Getting Started with SYNC>How do I activate my SYNC Connected Navigation trial?

How do I activate my SYNC Connected Navigation trial?

To set up your SYNC®* 4A or SYNC 4 Connected Navigation** trial, download the FordPass®† App and activate FordPass®†† Connect (modem). You will be automatically enrolled in the Connected Navigation trial once the modem is activated. 

Note: Your vehicle must be equipped with SYNC 4A or SYNC 4. Refer to your Window Sticker or the SYNC Visual Reference Guide to see which generation of SYNC your vehicle is equipped with.

Starting Your Connected Navigation Trial

  1. Download the FordPass App on the App Store® or Google Play™.      
     

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  2. Log in to the FordPass App using your existing Ford Account username and password or create an account.
  3. Press the + sign to add your FordPass Connect-equipped vehicle to the FordPass App.
  4. Scan or type in your Vehicle Identification Number (VIN).
  5. Select Activate Vehicle.
  6. Go to your vehicle and start the engine.  
  7. Follow the prompts on your vehicle's SYNC screen to activate the modem.

Note: The Connected Navigation trial starts on the vehicle's warranty start date (not the date the modem is activated).

*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones. 

**Connected Navigation and Connected Built-In Navigation services require SYNC 4 and FordPass Connect™ (optional on select vehicles), complimentary connected service, and the FordPass® App (see  for details). Eligible vehicles receive a complimentary trial of navigation services that begins on the new vehicle warranty start date. Customers must unlock the navigation service trial by activating the eligible vehicle with a FordPass member account. If not subscribed by the end of the complimentary period, the connected navigation service will terminate, and the system will revert to embedded offline navigation. Connected services and features depend on compatible cellular network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent the operation of connected features. FordPass App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply. 

†The FordPass® App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.

††FordPass Connect (optional on select vehicles), the Ford Pass App, and Complimentary Connected Service are required for remote features (see  for details). Connected Services and features depend on compatible AT&T network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent the operation of connected features. Connected Service excludes Wi-Fi hotspots.

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