Support>SYNC>Getting Started with SYNC>How do I use 911 Assist with SYNC?

How do I use 911 Assist with SYNC?

Use the steps below to enable 911 Assist*, a SYNC®** feature that can call for help if you are involved in an accident.

911 Assist is turned off by default. Before SYNC can make a 911 call:

  • You must pair and connect a Bluetooth®-enabled and compatible phone to SYNC.
  • You must initially enable the 911 Assist feature.
  • Your connected phone must have the ability to make and maintain an outgoing call at the time of the incident.
  • Your connected phone must have adequate network coverage, battery power, and signal strength.
  • Your vehicle must have battery power.
  • Your vehicle must be located in the United States, Canada, or in a territory in which 911 is the emergency number.

Enabling 911 Assist with SYNC

Select your SYNC generation from the drop-down options below to learn how to adjust your 911 Assist settings. If you need assistance determining the generation of your SYNC system, select the first drop-down option. 

Identifying Your SYNC Generation

Select a resource in the table below to help you identify your vehicle's SYNC generation.

ResourceInstructions
SYNC and Navigation Updates page

Either:

Your SYNC generation will appear on the right side of the page under the SYNC Current Version heading.

SYNC Visual Reference GuideView example images of SYNC generations that Ford has offered.

SYNC 4A | SYNC 4

SYNC 4A and SYNC 4 only ask to toggle 911 Assist on or off while you are pairing your phone.
 

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Note: SYNC 4A and SYNC 4 will not call an assigned emergency contact. They only dial 911.  

SYNC 3

  1. Press Settings on your vehicle's SYNC screen.
  2. Select 911 Assist.
  3. Slide the button to On.

SYNC with MyFord Touch®

  1. Tap the Gear icon on your vehicle's SYNC screen.
  2. Press Phone.
  3. Select 911 Assist.
  4. Tap 911 Assist On.
  5. Choose your contacts.

To set Emergency Contacts using SYNC with MyFord Touch:

  1. Tap Menu.
  2. Press Help.
  3. Select 911 Assist.
  4. Tap Edit under In Case of Emergency (ICE) Speed Dial.

SYNC with MyFord

  1. Press the Menu button on your vehicle's SYNC screen. 
  2. Press the arrows to move through the menu to SYNC Apps. 
  3. Press OK. 
  4. Press the arrows until 911 Assist appears on the screen. 
  5. Press OK.
  6. Press the arrows until you see Set On?, then press OK to enable 911 Assist. You will see the confirmation message 911 Assist On.
  7. To disable 911 Assist, return to the 911 Assist menu and press the arrows until you see Off, then press OK.
  8. If you choose Off, you will be prompted with Set Voice Reminder On? each time you turn on your vehicle, this feature will remind you that 911 Assist is off with the message: SYNC has connected your phone and is reminding you that 911 Assist is set to off.
  9. Press the buttons below the screen that corresponds to your choice: Yes or No.
  10. A confirmation message appears on the SYNC screen.

Note: SYNC with MyFord may experience a 911 Assist fault message, accompanied by a constant Entertainment Off message. If this occurs, visit your preferred Ford Dealer for diagnosis.

SYNC with Voice-Activated Navigation

  1. Press the Phone button.
  2. Select Settings on your vehicle's SYNC screen.
  3. Tap Advanced.
  4. Press 911 Assist On/Off.
  5. Choose Set 911 Assist On.

*The vehicle's electrical system (including the battery), the wireless service provider's signal, and a connected mobile phone must all be available and operating for 911 Assist to function properly. These systems may become damaged in a crash. The paired mobile phone must be connected to SYNC, and the 911 Assist feature enabled, in order for 911 to be dialed. When the feature is ON, 911 Assist uses your paired and connected mobile phone to assist occupants to contact emergency services by dialing 911 if your airbag deploys or, on certain vehicles, if the emergency fuel pump shut-off is activated. Aftermarket on-board diagnostic devices may interfere with various vehicle systems including Vehicle Health Report and 911 Assist. To avoid interference, remove the device or contact the device maker for more information on compatibility.

**Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones. 

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