How do I report a successful SYNC installation?

You can report a completed SYNC^®* update on the SYNC software update website. You need to use your computer and the USB drive you performed the update with.

To record a successful SYNC software update:

1. Insert the flash drive, also known as a USB or thumb drive, you used for the update into your computer.
2. Go to the SYNC software update page.
3. Scroll down to Step Three: Confirm Update on the SYNC software update page.
4. Click on Browse for log file.

5. Select the XML log file in the SYNCMyRide folder on your flash drive.

   Note: An example of the file you will upload is "sync_48474463_1A2B3C4D5E6F8G8H9.xml." Your filename will differ because it will contain your Vehicle Identification Number (VIN). 

If you still require assistance, contact the Customer Relationship Center by calling 1-800-392-3673 or selecting our Live Chat option.

Note: If you have not yet performed a SYNC update, refer to the How do I install SYNC updates using a USB or Wi-Fi? topic for the steps.

Additional Information

How do I check for SYNC updates?
How do I install SYNC updates with Wi-Fi or a USB device?

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^*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.