Support>SYNC>Troubleshooting>Why am I getting the LST_005 Error when updating the map?

What do I do if I get an LST_005 error when updating my SYNC 3 Navigation map?

An LST_ERR05 error occurs when the navigation maps update license file is not detected within the SyncMyRide folder. Use the following steps if you receive an LST_005 error message while attempting to install your SYNC®* 3 Navigation map update.

Before you start, find your SYNC 3 software version:

  1. Tap Settings on your vehicle's SYNC screen.
  2. Select General.
  3. Tap About or About SYNC.
  • If your vehicle has SYNC 3 v3.0, there should be seven files in the SyncMyRide folder. If the "JR3T-14G424-CJ.TAR.GZ" file is missing, you will see the LST_005 error when attempting to install the map update.
  • If your vehicle has SYNC 3 v3.3 or SYNC 3 v3.4, there should be 15 files in the SyncMyRide folder. If the "4U5T-14G424-CG.TAR" file is missing, you will see an LST_005 error when attempting to install the map update.

Adding Missing License File

If you find your SyncMyRide folder is missing the license file:

  1. Find the map license key zip file, which is Download #3 in the download instructions you received after purchasing the SYNC map update. 
  2. Drag and drop the zip file to the SyncMyRide folder. The file must remain zipped.
  3. Try to install the update again.

If the above steps do not resolve the issue, contact the Ford Customer Relationship Center using our Live Chat option or by calling 1-800-392-3673.

Additional Information

How do I install SYNC map updates?
How do I identify my SYNC version?

*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.